FrequentlyAsked Questions (FAQ)
How to order from Velo.pk?
Ordering from Velo.pk is actually pretty easy. All youwill need to do is to follow three simple steps:
1. Browse for the product you are looking for.
2. Fill the order form on the top right of each page. (An order number will besent to you via email)
3. Our friendly customer support team will contact you for order confirmation
4. You will get the delivery of your desired product and have to pay the amountat the time of delivery
Do you have any physical outlets where I canbuy your products?
Currently, Velo.pk is exclusively an online store. Thisgives us the advantage of adding new merchandise to our inventory quickly andeasily. You can sign up for our online newsletter so you will be able toreceive the latest news and updates about Velo.pk, including any promos andsales we are offering.
Do you allow exchanges in case the item I getis wrong or defective?
Velo.pk offers exchanges in cases if the product isdefective, size is not as per the customer or the customer is not satisfiedwith the product.
How is the quality of the products at Velo.pk?
As seen from the photos, all of the products we'reoffering are of very good quality. We always quality check our products beforeplacing them in our web portal. Do note, however, that there may be a slightdifference between the color on-screen and the color of the actual product dueto screen quality and/or the environment lighting when the photo was taken. Assuch, we can only assure you that products will be at least 95% similar to thephotos on screen.
Do you have a minimum order requirement?
We don't impose a minimum order requirement. You canorder as many or as few as you want.
How safe is shopping at Velo.pk?
What do I do if my items have not arrived?
Items are sent to customers within 2 to 3 business daysafter they have placed their order. If you have opted for registered mail, youcan keep track of the progress of your order by obtaining a tracking ID fromour sales representative available 24/7. Please contact our customerservice team if you have any concerns about product delivery.
Can I change my order?
At our customer service helpdesk you can changeyour order because we will be unable to change your order once the product hasleft our warehouse. If the product has yet to be shipped, you can make analternate purchase and immediately inform us on our call center at 0335-2245773or 0333-2245779.
Can I have my order delivered outside Pakistan?
Currently we only ship to locations within Pakistan.However, you can place your orders from anywhere in the world.
What is Cash on Delivery?
With Cash on Delivery option you can pay us in cash atthe time of actual delivery of product at your doorstep, without requiring youto make any advance payment on Velo.pk.
How are items packaged?
All items are carefully packaged at our warehouses - asto avoid any form of damage. We ensure the package is water proof with plasticwrap and fragile (electronic) items are safely secured with bubble wrap.