Velo.pk gives offers you 7 days replacement /Checking warranty on Every transaction from us, Whether it’s in manufacturer’swarranty or not. This replacement warranty offers to put our customers on asafe side and satisfying them at the time purchase. Customer can check theproduct in 7 days which starts from the day of delivery. During this period ofwarranty if something with the products goes wrong then you can replace yourproduct under below mentioned warranty Terms and Conditions.
(For Fashion Categories)
1) Velo.pk offersexchange or refund on the purchase of any merchandise (Men & Women Clothing,footwear and apparels items), whatsoever in case of any discrepancy i.e damagedproduct or if product not as per display.
2) Velo.pk offersreplacement on all the merchandises i.e. Size, Color (Men & Women –Clothing and Footwear).
Terms & Conditions:
Pictures and Specs of the products are 99.9%original.
For all Clearance Sale products, we are notoblige to confirm 100% delivery for all placed orders without taking money inadvanced due to the limited available stocks.
Quality control can stop the product before& after shipping if found inappropriate in any sense for customer to avoidfurther inconvenience that is why the contract between us will not be formeduntil you receive the product.
Exchange & Replace: Velo.pk is not liable to replace andexchange a merchandise if found used or damaged. If receivable is found use ordamage, the cost of re-shipping the item shall be paid by the customer.
It’s the liability of the customer to send themerchandise back in its original packing as was received. Shipping cost to be paidby the customer.
(For Other All Categories)
1) Please keep your purchase receipt safe with you which will be issuedby Velo.pk. The purchase receipt must be presented together with the warrantywhen making a claim within 7 days of warranty. If the receipt of purchase isnot presented, then no claim would be entertained.
2) Please make sure that the product is properly packed to ensurethat no damage occurs to product during transit. Box of the product must be inthe same condition as received, and box must contain the following:
-Complete contents as received
-Detail note regarding the issue
-Invoice / Purchase receipt copy
3) In the event that the goods requiring repair under warranty, theowner is responsible for the cost of transportation to and from Velo.pk office.Whilst in transit the goods are at the owner's risk.
4) In the event if no identical product is available for replace, customerhas the right to replace the product with a device of equal capacity, or chooseany other product which can be upgraded also & incur an extra cost. In caseif the customer is not satisfied, he/she can also claim a 100% refund within 7days of delivery. (Refund will be processed through easy paisa or bank transferwithin 48 hours after the product is received at Velo.pk office.)
5) The warranty is limited to defects in workmanship or parts. Alldefective products will be replaced. This warranty does not extend toaccessories. This warranty does not cover LCD and Batteries or any otherconsumable items.
6) This warranty does not cover any defect caused by an accident,misuse, abuse, improper installation or operation, lack of reasonable care,loss of parts, tampering or attempted repair by a person not authorized by thedistributor.
7) The warranty will not apply if the factory-applied serial numberor seals has been altered or removed from the product.
8) The warranty will not apply if damage, malfunction or failureresulting from alterations, accident, misuse, abuse, fire, liquid spillage,miss-adjustment of customer controls, use on an incorrect voltage, power surgesand dips, voltage supply problems, tampering or unauthorized repairs by anypersons, use of defective or incompatible accessories, exposure to abnormallycorrosive conditions or entry by any insect, vermin or foreign object in the product.
9) In case if any customer doesn’t want to take the same productwhich he has ordered or not satisfy with the product purchased then customercan replace the purchased product with any other product mentioned on thewebsite.