Exchange & Return Policy
Our customer service policies are simple, straightforward, and transparent and are drafted keeping your best interest in mind. If by any reason, you wish to part with a product you bought from Velo.pk or are unhappy with the quality of the product, you can always send it back to us for replacement with any other item or claim your cash back. And we promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of a memorable shopping experience remains intact; we wish to be in your good books.
Though we are always working hard to match your expectations and deliver you quality products, on time, but still, in case, you have decided that you want a replacement, we are ready to help you out. In case of the following scenarios you are liable to get a replacement without any deduction:
We have shipped a wrong product that is not matching with your order.
There is a manufacturing defect in the product ordered by you. Select your course
- You have seven days (from the date you receive the parcel) to make up your mind and intimate us that you wish to exchange the product
- You can do so by dropping in an Email to firstname.lastname@example.org or call at 0333-2245779 stating your order id
- You have to send us the parcel within seven days of its receipt through courier.
- Courier for sending back the product will borne by customer.
Some Do’s and Don’ts
- Items must be unused and undamaged and must be in their original purchase condition
- You need to send us the following: Original Product Packaging, Manufacturer's Containers, Documentation, Warranty Cards, Manuals, and all accessories
- All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner.
The request of your exchange or return will be fulfilled within 48 hours after we receive the product from your end.
All the return payments are made through Easy Paisa or Jazz Cash.
For customer support write to:
email@example.com or contact us on: 0333 2245779